Shipping and pickup

01Where we ship

We ship within Canada only. We do not ship to the United States or internationally, and orders with a delivery address outside Canada cannot be fulfilled.

02Rates

A flat shipping rate applies to Canadian orders, and shipping is free on orders over the threshold shown at checkout. Both figures are calculated in the cart before you pay, in Canadian dollars.

03Pickup in Calgary

Pickup is free from the workshop at 6-4816 35B St SE, Calgary, Alberta T2B 3N1. Choose pickup at checkout and we email you when the order is ready to collect.

04Timing

Production starts when you approve your proof. We tell you the target date with the proof, and the courier's time in transit comes after that.

Courier delays, storms and supplier stock shortages happen. We tell you as soon as we know a date will move, but we do not guarantee a delivery date.

05Tracking

When your order ships we email the courier and tracking number to the address on the order. If you do not see it, check your spam folder, then email us.

06Risk and delivery

Risk of loss passes to you when the courier delivers the order to the address you gave us. Check your address carefully at checkout: if a parcel comes back or goes missing because the address was wrong or incomplete, we can re-send it at your cost.

07Damaged in transit

If a parcel arrives damaged, keep the packaging and email sales@instantembroidery.ca within 7 days with photos, so we can make it right and claim with the courier.